Tom Bradley

Alternative MessagesCurrently locked out. Please contact system administratorMax Login attempts exceeded, you have been locked out. This means that the user has gotten their password wrong too man...

The SureView installer is normally located in the Immix Cloud\Setup folder. If it's missing (or you need to update it with the latest version) you can use the PowerShell script detailed on the Serv...

Important Notice We have recently split into two distinct companies – SureView and Immix. SureView provides Command Center Software for those businesses who are monitoring their own facilities. Im...

You are able to Navigate to different sections of the SureView product using the Menu button in the top right corner of the screen Note: The default ordering of the menu has been designed so that t...

Operator Inactivity Timeout If an operator is in an event (alarm or tour) but does not perform any audit-able action for a configurable number of minutes (i.e. switches camera) a warning will appea...

Alarm filters allow you to select which events are relevant to you, and ensure that you only see these events.  When you first log into Sureview CC, you will just see an "All" filter. This shows ...

Manual raise allows you to add new alarms into the system directly. You will need to specify a type and a location, but can also add additional information as required. Start by clicking  at the t...

The alarm map is shown on the alarm screen, and shows the location of all alarms in the current filter.   On the map, alarms shown with are awaiting handling, and are in the alarm queue. Alarms sh...

The alarm queue displays a list of alarm events that need to be handled. An alarm event is one or more alarms grouped together to be processed together.  Each event in the queue shows how long ago...

The Activity Log interface is designed to replace the command center runbook. It allows your staff to track all the comings and goings, all the events of the day in a simple log book that can be sh...