Austin Griffith

  Information Manufacturer: Avigilon (US/Canada: +1.888.281.5182 (option 3)International: +800.45678988 or +1.604.629.5182) Product: Avigilon ACC Type: Video Management Software Supported Feature...

Feature Setup is a new addition to V2. Sureview is being used in a wide variety of environments. As such, we need to ensure it remains relevant to each of our customers' use cases. A single feature...

          Event search is used to look at the history of previous events and how they were processed. This may be used to see how they were handled to reproduce similar procedures, or to gather spe...

Special Note: This support page is for reference only for an older CCure 900 integration.  A new integration has been developed and the update support page can be found here : https://help.sureview...

This is likely where you will spend the majority of your time within Sureview. The screen is shown after login and will look something like this: Incoming alarms are displayed here in the queue an...

(Otherwise known as the "Site Monitor" window) To begin processing an alarm, click on its name from within the Alarm Queue. This will take you to the alarm handling window, which will resemble the ...

In most organizations, operators communicate with a group of guards that patrol the areas, investigating incidents and relaying information. Operators have the ability to document who was dispatch...

  The Media Matrix screen has a lot of functionality so the documentation has been split into multiple pages to make it easier to navigate. Please make use of the Support Portal Side bar (or links ...

Insights is the built in reporting software provided by Sureview.  Note: If you are using Sureview with an On-Prem server solution you must have a separate reporting server to host and run the re...

  Introduction Download now on the Apple App Store or the Google Play Store! SureView's Mobile app is the modern solution for fostering communication across your security team. Patrolling guards re...