Paul Roberts

  Post Install Steps After completing the Sureview installation you must perform the post install steps including: 1) Configure the tiers for HTTPS Perform the following steps to configure the tier...

How To Troubleshoot Integration Control Issues There are a number of things that could cause control features of integrations (such as Video, Output control, Sync etc) not to work: Issue with the ...

Integration Features Depending on support in the manufacturer's device/system and their Software Development Kit (SDK), the features that can be implemented in an integration via the Sureview Devic...

How To Troubleshoot Integration Event Issues There are a number of issues that can cause event receipt features of integrations not to work: Issue with the integrated device's set up so it is not ...

Basic Scaling The tiers of Sureview can be scaled vertically (making servers bigger) and horizontally (adding more servers) with the use of Network Load Balancing for multiple servers, SQL redundan...

Capacity Calculation The Server CPU, and RAM, and File Store requirements are calculated for each customer according to their needs during the pre-install process. The values published here (denote...

RTSP can be tested completely outside of Sureview with third party tools - if it doesn't work following these steps then it will not work in Sureview either so it is recommended you follow these st...

Requirements Your network must have working DNS to resolve the hostnames of the servers to their IP addresses as per the Minimum Requirements. This is important for: Clients accessing the servers....

This page contains a number of PowerShell commands that may be helpful during troubleshooting File Information Run the following to get information about a file, including version information for l...

Requirements As per the Minimum Requirements, Sureview requires a domain "service account" for the Sureview services to run as which can either be a standard User Account or a Group Managed Service...