Important Notice 

We have recently split into two distinct companies – SureView and Immix. 

SureView provides Command Center Software for those businesses who are monitoring their own facilities. 

Immix provides software for commercial central stations that sell monitoring services to their customers

This contact page is for SUREVIEW ONLY.

We are unable to help with any Immix query. If you need to contact the Immix team for support please go here

When you need help from our products there are several options you can use for contacting SureView Support:

Emergency 24/7/365 Support 

If you are experiencing a business critical incident and need urgent out of hours support you can call one of our 24/7/365 emergency lines.

The answer service will take the details of your incident and then a member of the SureView Team will call you back as soon as possible.

USA: +1 813-444-5654
UK: +44 (0)1792-346273

If your issue is is not an urgent business critical incident then please use one of our other contact methods on this page.

Submit a Request 

Use the "Submit a request" link at the top right corner of our support portal and fill out the request form

Note: Tickets/Email requests are only monitored during normal business hours. If you are experiencing an urgent business critical incident outside of normal hours please use our emergency phone number listed above.

Request a Callback 

Use the "Submit a request" link at the top right corner of our support portal and fill out the request form, include a phone number with the country code e.g. +1 (USA) or +44 (UK) and a member of our team will call you back.

Email us 

Email us at: help@sureviewsystems.com

Please include your organisation name along with email as it will help us direct your request to the best team member.

Chat to us 

Using the help bubble in the bottom right corner of our support portal you can start a chat with one of our team members. If no one is online you'll be able to leave a message and we'll get back to you as soon as possible

Adding comments to articles 

If you have questions about a particular feature or Help Center article, you can add your comments or questions to articles.

To add a comment or question

1. Open an article in the SureView Help Center.
2. Scroll to the end of the article and Add a comment.
   
   Members of the SureView Customer Support team monitor these articles for comments and provide answers to your questions.

Ask the Community  

For help from SureView experts, post your questions or feature feature requests ts to the SureView Community. The community is a great location for trading ideas with other SureView users