Manufacturer: Hikvision(+1 909 895 0400)
Product: Hikvision
Type: Video (Camera / NVR / DVR)

Supported Features

Event Receipt
- With attached video
Video
- Live
  - Pass-Through
  - Splits
- Recorded
  - Playback (Back-In-Time)
  - Pre-Alarm
- Quality Control
Camera Control
- PTZ
- Presets
Audio
- Transmit
- Receive
Output Control
Get Config
Sync

*Bounding boxes are not shown on the live feed. Note Hikvisions Encrypted Stream is not compatible with Sureview

**HikVision SMTP alarms sends a single snapshot attachment.
***PreAlarm and Playback recording requires Administrator permissions to work correctly and will only use the main stream. Ensure your devices are set for continuous recording on main stream. Hikvision is hardcoded to request main stream prealarm. Main stream prealarm recordings can be very CPU heavy.

****IP Dome cameras use a new email format that is not compatible with the current integration. We recommend these device record both cameras upon receipt of an alarm.

***** Older firmwares will no longer support audio, it is important you update the Hikvision firmware to the latest to ensure Audio transmit and receive works.

Components and Communication

From	To	Port	Use
SureView server	DVR	8000 TCP	Server port - for connecting to DVR
Sureview server	DVR	554 TCP	RTSP port* - for connecting to DVR
DVR	Sureview server	25 TCP	For receiving SMTP alarms

* Please note that the RTSP port configured on the device must be the same port used to access the stream externally. This integration connects to the device to determine the port to be used

External Configuration

On the DVR you must have Enable SSL unticked to allow for alarms to be received accurately.

The device must be set to NOT use Encrypted Streams for Sureview to be able to access the live view.

The user in Sureview must be an Administrator on the device for Pre-Alarm footage to be able to obtain data. This is due to the way Hikvision devices index the recorded footage.

On DVR you must have continuous recording enabled to allow prealarm recording.

Alarm Configuration

Alarm Properties

Property	Description	Value
Input1	The Camera channel that triggered the alarm	Camera: {Camera Number}
Input2	The Zone triggering the alarm	<-{Zone Number}
EventType	The alarm type triggering	Event Type: {Event Type Number}
Extra Text	Additional camera details	e.g 'NAME: IP CAMERA, S/N: DS-2CD2T25FD-I5WSGLE20170829AACH825182127'
DateTime	The date and time of the event	EVENT TIME: {YYYY-MM-DD HH:MM:SS}

Email Example

This is an automatically generated e-mail from your IPC.
EVENT TYPE: Motion Detection
EVENT TIME: 2017-10-30,19:19:46
IPC NAME: IP CAMERA
CHANNEL NAME: Camera 01
CHANNEL NUMBER: 1
IPC S/N: DS-2CD2T25FD-I5WSGLE20170829AACH825182127

Log in to the device's web interface and select 'Configuration'.
Click on 'Remote Config'->'Network Settings'->'Email'
In the 'Sender' and 'Receiver' fields enter the 'S' number email address for the device (given within Sureview Setup Report).
In the 'SMTP Server' field enter the external IP address of your Sureview server and in the 'SMTP Port' field enter the port used to connect to your Sureview Server (By default port 25). Select 'Save'.
Click 'Remote Configuration'->'Camera Settings'->'Motion Detection'.
Click on the 'Area Settings' tab and choose 'Draw Area' to set the portion of the camera field to perform motion detection.
Click on the 'Linkage Method' tab and tick 'Send Email'.
Click 'Save'.

Your device is now configured for both email alarms and motion detection.

SureView Configuration

Standard Sureview Setup

Host	The external IP address of the device provided by the installer*
Port	The server port for the HikVision device
User	The username used to access the Hikvision web interface
Password	The password used to access the Hikvision web interface
SubStream	True = Substream on False = Substream off

*The host hik-online.com will not work as this does not make a direct connection to the device, but through a portal hosted by Hikvision.

Troubleshooting

Prealarm

If prealarm is not presenting itself when your alarm actions are set up correctly please validate that the footage is available using the HikVision Native Web Interface. As detailed above continuous recording needs to be available and the firmware must be current.

Audio Transmit/Receive

This integration will add two Audio Devices during 'Get Config' for both DVRs and NVRs. Called 'Audio Channel 1' and 'Audio Channel 2' these represent the audio connection on the HikVision hardware. One of these represents the phono socket on the device, the other is HDMI output out.

Audio Transmit Not Working

Check the Hikvision unit is armed. If the unit is disarmed then it might not output the audio that Sureview is transmitting to it.

IP Cameras on Hybrid devices/NVRs

IP cameras start at Input 101, e.g.
Analogue Camera 1 = Sureview Camera 1
Analogue Camera 2 = Sureview Camera 2
Analogue Camera 3 = Sureview Camera 3
IP Camera 1 = Sureview Camera 101
IP Camera 2 = Sureview Camera 102
IP Camera 3 = Sureview mix Camera 103

Audio channels on these devices also start at 101.

Firmware 3.3.4

Firmware version 3.3.4 is a major firmware update released by Hikvision which we are aware does have issues in regard to live connection with Ip cameras.

To resolve this Hikvision have provided an update in Firmware version 3.4.0.

If you have 3.3.4 it is advisable that you upgrade to 3.4.0.

One thing that can be confirmed in regard to 3.3.4 is that Camera Security must be set to 'Weak' (see attached). Setting it to 'Strong' will certainly causing the device not to connect.

Alarm connection initiated but remote server failed to send data

If you see this it is likely an issue with the firmwares ability to send attached images.

To test, untick Attached Image (See Alarm Configuration) on the DVR. If this successfully sends the alarms now, upgrade the firmware and retick Attached Image.

Hik-online.com

The host hik-online.com will not work as this does not make a direct connection to the device, but through a portal hosted by Hikvision.

To connect to a Hikvision device you will require the details for a direct connection to the DVR.

CODE 153

A Code 153 error is an indication that you have been locked out of the DVR from your IP address, usually as a result of wrong credentials.
It does still allow connection from other IPs, which may lead you to feel any issue of this kind is related to the Sureview server, however this is not the case.
Check your login credentials, and the lock-out will remove itself after around 30 minutes.

Unable to Connect to live with error Net-DVR-Chann-NotSupport

This is usually an indicator that the camera you are trying to connect to has not been configured with the Stream option being requested. For Example, if you are requesting the SubStream and you receive this error on Some camera's, these camera's will likely only have a main stream configured.

Pre-Alarm recording is failing

For pre-alarm to work correctly a number of items must be checked

Is continuous recording set against each channel
Is your user an Administrator on the device (this is required for us to refresh the recorded footage index prior to requesting the pre-alarm data)
Is the sites timezone correct in Sureview
Is the devices time correct

Encrypted Streams

Sureview is not compatible with Hikvisions running Encrypted Streams, If your device prompts for Encryption Keys when checking the stream in the web interface this will not function in Sureview