Full list of supported event types (Default)

AiPhone Configuration

Create a new .ini file, alternatively you can download the template (sif.ini) attached to the page. The .ini file should follow the following format: 

{Sureview Program ID},{Sureview Host},{Alarm Port},{Enable Encryption}

Alarm Properties

Firstly login to IX Support Tools, using the username and password configured during the install. 

Once logged in, navigate to 'SIF Integration'. This can be found under the 'Function Settings' navigation tree as outlined below. Here, under 'SIF Communication Setting(sif.ini)'. Browse for your sif.ini file and upload. You will want to do this with each device listed. 

Note: For any changes made to the system, the user will need to click 'Update'. This is located at the top right side of the screen. 

AiPhone Service Configuration

Configuration File 

If you want to further configure the AiPhone integration, you can do so by editing the configuration file 'SVAIPhoneAlarmReceiver.exe.config'.

 Note: Any changes made the the alarm receiver config file will require the service to be restarted.

Connection details found in the 'Control Configuration' Section.

AiPhone Usage in Sureview

Click to Dial

The AiPhone uses the terminal id to make phone calls. First off, set the operators phone number. This will set the device the operator will use to make a phone call with. 

Providing the correct license is in use and an AiPhone has been added correctly, a greyed out phone will appear in the top right corner of the screen. Once hovered over, a drop down will appear with an option 'Provide Telephone Number'.

Selecting this will open the following popup box. Enter the following details:

To create a receiver number, add or edit a user. In user details, enter the terminal ID the operator wants to make a call to in the text box 'Cell/Mobile Telephone Number'.

After assigning a number to the user, navigate to the call lists. Here fill out the details where relevant. 

Providing the previous steps were followed and completed successfully, an operator can now make a call using the number provided in the call list. There are two ways in which, an operator can make a call to a number, Site Details and Scripts.

Enter a 'Manual Patrol' or 'Site Check', select 'Details' from the top right. This will open a new dialog box. Here you can select any of the tabs, proving there is a user present, you can select the phone number. This will trigger the 'Click To Dial'. Setting a call between the operator number and the number displayed. 

Create a script with a 'Call Contact' step. 

An operator is now able to make call though the script steps while processing an alarm.

Relays

AiPhone relays require an 'Relay Extra Value', this will set the relay contact type. There are two contact types supported in AiPhone relays, 'Make' and 'Break'. Both of these are represented with a numeric value. 

Setting the extra value to '0' will set the relay contact type to 'Make'.
Setting the extra value to '1' will set the relay contact type to 'Break'.

AiPhone does NOT support 'On/Off'. AiPhone devices uses 'Pulse'. When adding a relay to a device, be sure you un-tick 'On/Off' and tick 'Pulse'. 

Note: Relays target the following units. Master station, Video door station and audio-only door station. 

Video

As well as the normal setup information, video requires the username and password configured for the RTSP stream from a video station, these values are added when adding a device into Sureview.

Note. The connection limit to devices is one connection, therefore issues may be experienced when attempting to connect multiple times to the same device simultaneously. 

Ensure in the support tool that Video Encoder 2 is enabled

Audio

Audio from telephone calls are saved to the filestore in .flv file format. Once a 'Begin Communication' alarm enters Sureview a request is sent to both devices involved in the communication to send audio to the Local IP configured in configuration file.