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Honeywell Galaxy

Daniel Crosby
Updated
 
Manufacturer Honeywell
Support Website www.security.honeywell.com
Support Phone +44 (0)844 800 0235
Partnership Status Technology Partner

 

  • Manufacturer: Honeywell (+44 (0)844 800 0235)
  • Product: Honeywell Galaxy
  • Type: Alarm Receiver

Supported Features

  • Event Receipt

Components and Communication

Note: These are default ports only (they can be configured and therefore may be different to what's listed below)

From To Port Use
Galaxy Panel SureView Server 10002 TCP For receiving connections

External Configuration

To set up the alarm panel(s) you will need to physically access the keypad on the panels, with a manager code and an engineer code.

Galaxy Dimensions Setup:

The Default Manager Code is: 1234 and the Default Engineer code is: 112233
To enter Engineer Mode: 1. Enter the manager code, and then press enter.
2. Press 48 enter 1 enter 1enter 1 enter to enable Engineer Mode. You have 5 minutes to carry out steps 3 and 4.
3. Press esc repeatedly to return to the Honeywell banner.
4. Enter the engineer code (112233), and then press enter.
5. Configure the alarm settings using the diagram and description provided below.
6. Escaping from Engineer Mode
Return to the engineer banner.
Enter the engineer code.
Press the esc key.
  • Menu: 56.4.02.2.1
Set the alarm receiver IP address and port on the panel to the IP of the SureView Server and the required port (the default is 10002)
  • Menu: 56.4.02.4
Assign an account number for the alarm system (SureView will use this to identify the device)
  • Menu: 56.4.02.1
Set the SIA Level for the alarm messages (We require SIA level 3 or 4 from the Galaxy alarm panels to decode alarms in SureView)
  • Menu: 56.4.02
Enable which of the alarm triggers will be reported to the receiver service in SureView.
  • Menu: 56.4.02.8
Set the reporting protocol to TCP Menu tree showing the ethernet configuration menu (Menu option 56 – 4) settings1.jpg

Galaxy Flex Setup:

The Default Manager Code is: 1234 and the Default Engineer code is: 112233
To enter Engineer Mode: 1. Enter the manager code, and then press enter.
2. Press 48 enter 1 enter 1enter 1 enter to enable Engineer Mode. You have 5 minutes to carry out steps 3 and 4.
3. Press esc repeatedly to return to the Honeywell banner.
4. Enter the engineer code (112233), and then press enter.
5. Configure the alarm settings using the diagram and description provided below.
6. Escaping from Engineer Mode
Return to the engineer banner.
Enter the engineer code.
Press the esc key.
  • Menu: 56.1.1.1.4.1
Set the alarm receiver IP address and port on the panel to the IP of the SureView Server and the required port (the default is 10002)
  • Menu: 56.1.2.1.1
Assign an account number for the alarm system (Sureview will use this to identify the device)
  • Menu: (56.1.1.1.4.2.1)
Set the SIA Level for the alarm messages (We require SIA level 3 or 4 from the Galaxy alarm panels to decode alarms in Sureview )
  • Menu: 56.1.2.1.2
Enable which alarm triggers will send other ethernet.

settings2.jpg setting3.jpg

Control Configuration

Standard Sureview Setup

  1. Install the SVGalaxyReceiver package
  2. During the installation the installer should prompt for an Alarm Port.
  3. This is the port which the service will listen to for all Galaxy Alarms, this will need to be the same for all panels. (Default 10002)
  4. When the package has successfully installed you can add it in the Sureview interface as normal.
  5. The only information that needs to input in the device setup in Sureview is the Alarm Panel ID.
 
Host N/A
Port N/A
User N/A
Password N/A
Galaxy Panel identifier Enter the panel ID used on the device (up to 6 digits)

mceclip1.png
 

Troubleshooting

Alarms only matching first response in the list

If your incoming alarms are always being raised as the first respsonse in the list it is likely that your Galaxy system is using groups. To ensure that these are matched correctly you will need to set Input1 as the Group displayed in Galaxy and Input2 as the Alamr ID in Galaxy. To enable you to enter Input1 and 2 separately it will need to be enabled in the Database. Contact your SureView rep for assistance on this.

 

mceclip0.png

 

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Comments

1 comment

Date Votes
  • Ross Jones

    Having been converted to fibre optic from copper telephone as everyone has to soon I have a comms fault message that requires engineer access for a permanent removal ……. but I only have the manager code .

    ADT tell me they cannot supply the engineer code as they no longer hold records .

    Local installers tell me they cannot obtain it or by pass the fault or even replace the control panel. They tell me my system is now totally defunct. 

    I have however found a by pass fix .

    Type in your manager code .

    Then hit 

           A … ENT …. ENT …. A … A … ENT 

    Your alarm is then on full set and working .

    Unfortunately without an engineers code you will have to do this every time you want to set it. .

    10 keys to hit instead or 1 but you haven’t needed to scrap your alarm ! 



     

    0

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