- Manufacturer: ShotSpotter (email@example.com & +1.888.274.6877 option 4)
- Product: ShotSpotter
- Type: Alarm Receiver
The ShotSpotter integration supports the following features:
Components and Communication
|ShotSpotter||SureView Device Server||8090 TCP||Alarms|
ShotSpotter Alert ConfigurationYour ShotSpotter account must be configured to send alerts to the ShotSpotter receiver within your SureView Enterprise installation. Please contact your ShotSpotter representative to configure this. You should have the dns or IP address of your SureView Device Tier to hand.
Installation and Configuration
Install the following package on your SureView Device Tier (where 1.x.x.x is the latest available version):
When adding a ShotSpotter device to an area, you do not need to provide any connection details. It is recommended you add a only one ShotSpotter device to your root area as any alerts sent by ShotSpotter will be raised to every device discovered.
Why am I not receiving alerts?
As ShotSpotter is a cloud based platform, you need to ensure it can connect into your Device Tier from an external location.
Why do I see "invalid alert, incorrect format detected" in my service logs?
This error is caused by a another service trying to send alerts into the SureView ShotSpotter Receiver. The Receiver will reject any alerts that do not meet the criteria of a ShotSpotter alert.
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