The alarm queue displays a list of alarm events that need to be handled. An alarm event is one or more alarms grouped together to be processed together.
Each event in the queue shows how long ago the first alarm in the event came in, the area the alarm is taking place in, the name and type of the highest priority alarm in the event, the priority and how many alarms are grouped into this event.
For each event, you may also see a number of other icons:
- means the event has previously been handled, but was returned to the queue without being closed
- means that the event has a physical location. Hover the cursor over this for the location to be highlighted on the map.
By default, this queue is sorted by priority first, and for alarms that have matching priority, it will show the oldest alarms at the top.
By clicking the column headers, you can sort by that column. Clicking on the column additional times will first reverse the order, and then reset the sort back to default.
Clicking on an event in the queue will start handling it - it will remove it from the active alarm queue for all other users, and move you into the response screen.
Type Column (optional)
This feature allows you to either show (enabled) or hide (disabled) the "Type" column on the main Alarm Queue. This column will show the "type" of the alarm (i.e. Door Forced, Door Held Open, Panic Alarm etc)
If the alarm does not have a specific type associated with it, then the type will be listed as "Unknown"
Note: The Alarm Queue Page will need to be refreshed after enabling or disabling this feature to see the changes.