Manual Raise

Manual raise allows you to add new alarms into the system directly. You will need to specify a type and a location, but can also add additional information as required.

Start by clicking  at the top of the alarm screen, or you can use Ctrl+R. This will open manual raise.

You can set the location in one of two ways:

• To set the general area, you can pick the area and floor directly.
• To set the exact position the alarm is happening, you can click on the map. The map also has search options to jump to a configured area or to an address. 

Selecting an Event Type

Once you have chosen an area you will be able to select an Event Type that best describes the alarm you are trying to create. 

Depending on how your Event Types have been configured you may have a different set of Event Type Options for different Areas.

Administrators are able to customise the list of available Manual Raise Event Types in the Event Configuration screen

When you have entered all the details for the alarm, you can click OK. If the "Automatically claim" box is checked, you will then immediately start handling the event, and be taken to the response screen. 

 Troubleshooting

List is empty

If the Event Type drop down list is showing "List is empty" that either means that you haven't selected an area. (You should select an area before selecting the Event Type) or your administrator has not configured (or has removed) the list of Manual Raise Event Types  in the Event Configuration screen.

Feature: note required on Manual Raise

The user must enter a note on Manual Raise before the event can be raised, if the feature 'RequireNote' is enabled (under the Alarms category, feature path - Alarms > EventQueue > ManualRaise > RequireNote) on the feature list page.