Adding alarms to the system allows you to add certain parameters alarms recieved by the system giving you greater control over what information operators are shown and can be useful in filtering out a lot of the "noise" operators are subjected to,
To add a new alarm navigate to the menau and select "Setup: Alarms"
You will then be presented with a list of alarms that are configured in the system along with some bacis info such as,
- Alarm name
- Alarm Type (PIR, Motion etc.)
- Armed Status
- Auto Handle
- Match Geofence. (Alarm must be plotted on the maps system)
The three icons to the right of the row allow you to edit the alarm, trigger a test within SureView and configure automations (Alarm Actions)
To add a new alarm click the "Add Alarm" at the top right of the list and complete pop up form.
- Area - The area this alarm belongs to. Once the area is selected a 2nd dropdown for the device will appear.
- Device - The device the alarm belongs to.
- Input1 - The input number we expect to see sent in with the alarms
- Input2 - The 2nd input number sent in with the alarm, Commonly this is a zone number.
- Priority - The priority you want the system to assign to the alarm when it is received.
- Extra Value - The extra value linked to the alarm such as a GUID or similar. Refer to the device specific page for information how to set this.
- Tag - The tag we should use when raising the alarm into the queue.
- Runaway Threshold & Runaway Minutes - These work together to let operators know when an alarm has been receieved a number of time within a set time value. These alarms are marked as runaway and may suggest a faulty detector.
- Match Radius - The radius of the spotlight shown on the map when the alarm has been triggered. The system will show operators a list of nearby cameras based on this radius.
- Match Geofence - Should the system pull in nearby cameras based on the location of the alarm.
- Auto Handle - Should this alamr be auto handled by the system.
Automations are actions you want the system to take upon receipt of the alarm. This can be to Record a camera, activate a relay, Send an email, Arm/Disarm a site/Alarm or send a notfication to a 3rd party notification system.
To add an automation to an alarm. Click the (middle icon) to the right of the alarms row. This will bring up a pop up box showing any already configured automations. Click Add Automation.
From the dropdown, select the automation type you want to set and complete the required fields outlined below.
When Record camera is selected from the dropdown you will be shown the screen above. From the camera dropdown select the camera you want to record. Check/uncheck the "record pre-alarm" checkbox dependant on whether you want to footage prior to the alarm actiavation time. The device type must support pre-alarm. (Visit the support page of the integration for a full list of features.) Enter the number of seconds you want to record for and set the quality level. Click save and the action will be added to the alarm.
When Activate relay is selected from the dropdown you will be show the screen above. From the relay dropdown selec the relay you want to activate when the alarm is triggered. From the Activation dropdown select the type of activation you require from Off/On/Pulse. (See the Relay section of the device setup support page for more info the activation types.)
Selecting "Send Email" from the type dropdown will give you a second dropdown with which to select the email you wish to send to. *Note: An email server MUST be configured within the system settings for this to work. Click here for more information.
Change Site Arm Status
Selecting the "Change Site Arm Status" from the type dropdown will give you a second dropdown to select the area you want to arm/disarm. The checkbox will let you decide if it is an arm action or disarm. Uncheck it will disarm, checked it will arm.
You can now set the site arm status change for a set period of time. There is feature flag to enable and a system setting to configure to be able to change the site arm status for a set period of time. Full details can be found at https://help.sureviewsystems.com/hc/en-us/articles/4403700653073 .
Change Input Arm Status
Selecting the "Change Input Arm Status" from the type dropdown will give you a second dropdown to select the Alarm you want to arm/disarm. The checkbox will let you decide if it is an arm action or disarm. Uncheck it will disarm, checked it will arm.
Selecting "Send Notification" will simply give you a dropdown menu to select a notification system to send an alert to. You must have a notification system installed and configured. Refer to the integration's specific support page for this.